Frequently Asked Questions - Taylor & Francis Editing Services

What background and specializations do your editors have?

We place a lot of emphasis on subject-area expertise. Our editorial team includes physicians, PhDs, MDs, postgraduates, engineers, and even journal peer reviewers. Over 60% of our manuscript editors come from a research background. Depending on their academic qualifications and professional experience, our editors work within one of 20 editing Centers of Excellence (CoEs). The editors within each CoE have a high level of technical competency in that specific field of study and a detailed understanding of your subject, relevant writing conventions, and terminology.

Who edits my document?

Our professional document editing service ensures that only an expert document editor works on your document. Our document editors are subject-matter experts with many years of experience in research and scholarly editing. What’s more, you can consult these experts even after the edit and utilize the Client Questions service to clarify any doubts that you might have. Authors can also choose an editor of their choice at a premium and subject to availability.

What training do your editors and writers receive?

All our manuscript editors and writers go through the Basic Editor Training (BET) program that has five standard modules and various customized programs. Our medical writers receive specific training in ICH–GCP, CONSORT, and ICMJE guidelines. In addition, all our editors also receive intensive English language training. They attend external training programs and workshops that offer updates on grammar, punctuation, and style for American and British English.

What is the difference between Advanced Editing, Premium Editing and Premium Editing PLUS services?

These three services review the various areas of your document in different levels of detail — quality of language, general formatting, content and consistency in language style. Advanced Editing services are for documents that might have errors in grammar, spelling and punctuation, language accuracy, consistency in style and terminology. Premium Editing services are for the documents that need review of the presentation style, consistency and terminology, logic and clarity, detailed language and grammar check. Premium Editing PLUS includes all features of Premium Editing and it also helps in strengthening your responses to journal reviewers' comments with the help of a subject matter expert, and you will get all queries addressed and your manuscript revised until it is ready for publication.

You can find out more on our English Language Editing page.

What are the different English language styles you use while editing?

We can follow American English or British English styles. You can choose your preferred language style in the online submission form.

Do you edit PDF/Tex Files? Do you charge an additional fee for these types of files?

Yes, we do edit PDF/Tex files, however, we do not format them. PDF files should be double spaced. We do not charge any additional premium for Editing PDF documents and files in LaTeX format.

What if I want to make changes to my paper after you have edited it?

If you wish to make minor changes, you can send us the revisions through the “Submit Questions” feature in the online account. Alternatively, you can email the questions to us. If you need to add new content or rewrite many sections, we strongly recommend that you opt for re-editing support.

Do you issue an English editing certificate?

Yes. We issue a certificate of English editing if we have edited your entire manuscript as part of the Advanced Editing and Premium Editing services. Please contact us at support@tandfeditingservices.com.

What guarantees do you give regarding the quality of translation?

Our translation services include a thorough translation, edit, and review process. Once the document is translated by an experienced translator, the translated document is reviewed by a bilingual expert to check that the author’s original meaning is unchanged.

We guarantee that the quality of English in all documents edited by T&F Editing Services will meet the standards required in the international publishing industry. This guarantee applies to every document edited by us, regardless of service, deadline, or fee. If your manuscript receives unfavorable comments from the journal because of the quality of English, we will re-edit your manuscript for free, as long as you had addressed all the editor's notes and comments and not made significant changes to the edited manuscript before submission.

How is your translation different from regular translation companies?

Academic translation is slightly different from regular translation. Having translators who are active researchers in your area of study ensures that they know the technical language of your field in both English and your native language, guaranteeing the most accurate translation possible. We also include a quality review for every translation in order to provide the most accurate translation of your important research. Moreover, our translation service includes English language editing by native speakers in your field, so you can be assured of the quality of the language in your final paper.

What is the fee for the translation service?

The fee differs according to the translation service you choose, the word/character count of the manuscript, and the turnaround time or delivery date you request. For an exact price quote, please submit your document.

How long does it take to translate a document?

The time taken for translation will depend on the word/character count of the document and the service you choose. For example, Japanese to English translation of a 3,000–5,000-word document would take four to six days.

What does Taylor & Francis Editing Services’ Manuscript Formatting service include?

Our formatters check each manuscript against your target journal’s style guide and adjust the citations, references, and layout of the document to match the requirements. All figures and tables are moved to the correct location in your manuscript, and titles and legends are standardized to match the requirements provided.

Why does my formatted manuscript look different from papers published in my target journal?

We format manuscripts according to the journal’s guidelines for submission. Some journals require a different format at the time of submission for ease of review. If the manuscript is accepted, it may be typeset and copyedited as preparation for publication. We follow sample papers/published papers only if specifically instructed to do so by the journal.

Can you format theses or dissertations?

Yes, we are able to format theses or dissertations if university/institution guidelines are provided or based on the required style guide.

Can you format equations in my manuscript?

No, unfortunately we cannot format equations at this time.

My manuscript contains tables. Should I order Artwork Preparation instead of Manuscript Formatting?

Yes, if you would like assistance formatting tables, please use our Artwork Preparation services. Journals require that tables be submitted in a text format (usually Microsoft Word). If you would like help formatting your tables according to journal guidelines, please provide Excel or Word-editable files containing your tables. Also, if you would like tables formatted and exported as images for use in presentations and posters, we can do this as part of our Artwork Preparation service.

How will you check my document for Plagiarism?

We conduct a thorough check for plagiarism on your manuscript by using iThenticate, software that is widely used in the academic community.

What kind of comments can I expect from the expert?

An expert will assess the iThenticate report, comment on the level of plagiarism and highlight the sections that absolutely require rephrasing to avoid a quality control desk rejection from any journal.

Do you help rewrite and paraphrase the plagiarized texts and sentences?

We do not offer rewriting or paraphrasing for the plagiarized texts or sentences.

What does Taylor & Francis Editing Services’ Artwork Preparation service include?

We will prepare your figures to meet the requirements of your submission guidelines. They will be sent to you set to the correct size, resolution, and layout.

Will you create graphs/figures if I send raw, unanalyzed data?

We are not able to prepare graphs or figures from raw, unanalyzed data under the artwork service. Please send final results in the form of graphs and figures.

Can you change the color tone of the figures as required by the submission guidelines?

We will be able to assist you with changing the color tone of the figures as required by the submission guidelines.

What file types do you accept?

We are currently able to process the following file types:

DOC, DOCX (Microsoft Word)
PPT, PPTX (Microsoft PowerPoint)
XLS, XLSX (Microsoft Excel)
AI, AIT (Adobe Illustrator)
PSD, PDD (Adobe Photoshop)
EPS (Various Programs)

If your file type is not on this list, you can export it as an EPS file and send it to us. We will then advise you on the best way to export your figures into one of our recommended file types.

Can you format images?

If you included an image within a figure, you will need to send this separately as the highest possible resolution file. We are unable to make changes to brightness, contrast, or color balance, and we do not crop images.

Can I edit my figure after it has been formatted?

We strongly recommend that you send us the final version of your figures for formatting because you may not have access to the appropriate software to make changes to your figures once they are in their new file format. We are confident our figures are of the highest quality, but, if a figure does not meet your expectations, we will work with you to correct the issue.

What are the types of comments I can expect from the Rapid Technical Review?

Our experts comment on each section of the manuscript: Abstract, Introduction, Methods, Results and Discussion. We also comment on the appropriateness of the references cited. The experts assess the following factors in the different sections and you may expect comments related to these:

Study design/design of experiment
Significance of the results/research findings
Implications of the findings in comparison to available literature
Limitations of the study
Prospects of this research
Ethical adherence

Will you make revisions on my behalf?

The Rapid Technical Review service is modeled on the peer reviews provided by journals. Making revisions on your behalf is unfortunately not part of the scope of this service.

Does the pricing for Rapid Technical Review vary depending on the word count of my document?

No, our pricing for Rapid Technical Review is flat and does not increase with an increase in word count.

Is my credit card information safe?

We use the secure PayPal payment gateway to handle payments by credit and debit card, and do not handle or store any credit card information ourselves.

Can I make a payment using a debit card?

Payments can be made using any international debit or credit card. Card payments are processed by PayPal.

Will I get charged extra for making the payment?

We do not charge anything over and above the invoice amount. However, before making the payments please check with your bank if they levy any charges or taxes on international payments.

Is there any extra cost for making a bank wire payment?

Yes, you will need to add USD 25 to your payment to cover the bank wire charges charged by your bank.

I require a customized payment document. Is it possible for T&F Editing Services to provide this?

If you require a customized payment document then email support@tandfeditingservices.com, and we will be happy to provide you with one.

I want to change details on the invoice and print a copy. How can I do this?

You can change invoice details and print copies using the online system. Once you log in, go to the Payments section and select Invoices. You can change the content on the invoice by going to "Change preferences" and then print a copy using the "Print” menu.

What if I want to change my payment method from credit card to bank transfer or from bank transfer to credit card?

You can change your payment method at any time and you do not need to inform or contact us. Once you have submitted your first job to T&F Editing Services you will be given a login ID and password to access our online system through which you can manage all details of your account with T&F Editing Services. To change your method of payment, log in to your T&F Editing Services account and go to the Payments section.

Will I receive confirmation when my credit card payment is processed?

Yes, PayPal will send you a confirmation email on processing your credit card payment.

I received an error message while making a credit card payment. What should I do?

Please send a screen shot/print screen of the error message you received while making the payment to support@tandfeditingservices.com and we’ll get back to you with more information. Please do not send us the URL of the error message page as we will not be able to access it.

How do I make a payment?

Log in to your account and complete the payment by choosing the appropriate payment method. You can make payments using your Visa, MasterCard, American Express, Discover, JCB, Diner's Club, or EnRoute, or you can use PayPal or bank transfer.

When can I see a payment in my account?

If you have made a payment via credit card it will take 24 hours for the payment to show in your account, or 48 hours if you made the payment on a weekend. In case of payments made via bank transfer it would take around 5 business days for the payments to show in your account. For all payments made by bank transfer we ask that you send us a bank transfer receipt to payments@tandfeditngservices.com.

I have made some changes to my paper after you edited it. Is the quality guarantee still valid?

If you have made significant changes to your paper after we have edited it (e.g., you have introduced new content or rejected our changes), the T&F Editing Services Quality Guarantee may not be fully applicable.

If you are unsure, please write to our customer care team, support@tandfeditingservices.com. Our team will provide you with an accurate assessment.

I used your editing service but I still received a negative comment on language from the journal. What should I do?

If you do receive a negative comment from a journal, email us and we will thoroughly review the feedback and get back to you with our assessment. Such a scenario may arise if you make significant changes to your manuscript after it has been edited by us and do not re-submit it to us for another round of checking. Therefore, we would recommend that you get any revisions made to your document checked before submitting your manuscript to the journal.

Can I use Taylor & Francis’s services even if my manuscript is not published in a Taylor & Francis journal?

Yes, you can use our Article Promotion services, regardless of the journal in which your manuscript is published. However, the content created as a part of your service request will not carry any Taylor and Francis branding and will not be featured alongside any other Taylor and Francis material on any digital or social media platforms.

How is the turnaround time calculated for any Article Promotion service that I avail of?

This turnaround for any of the Article Promotion services is calculated in business days (Monday to Friday) from the time that you share a response to our very brief ‘author questionnaire.’ Should you have a specific deadline in mind at the outset, then please share that with us. As always, we will do our best, based on the scope of your requirements, to fulfil your request.

What happens if the files I’ve received in the second draft require more of revisions?

Should your files require further revision post the second draft, then those revisions will be accommodated through a workflow similar to what was adopted for the creation of the second draft

Depending on the extent of revisions, there may be additional charges. Minor revisions including textual changes or basic icon changes will be accommodated for free. However, major changes involving rework of the infographic or script/voice changes may incur additional charges. Such charges and the turnaround times for your revisions will shared with you once your feedback is shared for the second draft.

Can I change the background music or voiceover in a video summary?

We can provide you with 3 to 4 alternatives from our owned library of voiceover samples or background music. However, if there’s something specific that needs to be added, then the relevant media content has to be purchased and provided by the authors of the study, bearing all copyright statutes in mind.

Can I add my own voice to a video summary?

While this not recommended for purposes of consistency and quality, exceptions can be made on a case-by-case basis. Please contact your delivery manager in such instances to receive further guidance.

What do you need from me to create an infographic?

As well as your published journal article, our team will find the below inputs useful:

Original, high-resolution image files, if available
Any supplementary tables and figures
Any supporting material such as presentations, posters, and relevant previous papers
A completed author questionnaire outlining your intended audience, motivation for undertaking the research, and any key takeaways, findings or implications that you would like us to highlight.

We accept most compatible file types. The file size is limited to 100 MB

Who will design my infographic?

Our experienced team of content writers, illustrators and designers will work with you to turn your article into a visually engaging infographic or video highlight.

We create high-quality graphics and use simplified text to convey the core findings and inferences of your research, making it suitable for lay audiences to understand and engage with your work.

What do you need from me to create a video highlight?

As well as your published journal article, our team will find the below inputs useful:

Original, high-resolution image files, if available
Any supplementary tables and figures
Any supporting material such as presentations, posters, and relevant previous papers
A completed author questionnaire outlining your intended audience, motivation for undertaking the research, and any key takeaways, findings, or implications that you would like us to highlight.

We accept most compatible file types. The file size is limited to 100 MB

Who will design my video highlight?

Our experienced team of scriptwriters and video production editors will work with you to turn your article into a visually engaging video highlight.

We create professionally produced videos and use simplified text to convey the core findings and inferences of your research, making it suitable for lay audiences to understand and engage with your work.

What if I need to make any changes to the delivered file?

We will be happy to make minor adjustments to the deliverables. Two rounds of revisions would be free of charge. Additional revisions may incur a fee depending on the type and/or extent of revisions. We will always let you know before undertaking any additional work that may incur an additional charge and will only proceed upon your acceptance of the quote.

Our standard Article Promotion services are templated to simplify the ordering and design process and ensure we can offer them at an accessible price. Custom requirements may incur an additional fee.

Who writes the lay summary for my journal article?

Our team of scientific writers will communicate your research findings accurately using language that is easy to understand by non-experts.

A senior reviewer will check the summary for quality assurance.

What will I receive from this lay summary service?

We summarise your research article in plain language that is suitable for a lay audience. Our standard lay summary service will provide you with a 250-word summary, with structured subheadings to help readers understand your research and how it fits into the broader context. See our sample gallery for examples.

A lay summary can be widely shared through a variety of channels, including blogs and websites, while extracts can be shared in social media posts, linking back to your original article.

Some journals offer the facility to publish a lay summary online, alongside your published article. Check the specific journal’s instructions for authors, as requirements often differ by journal.

What is the difference between a lay summary and a plain language summary?

The terms lay summary and plain language summary (PLS) are frequently used interchangeably, although in some subjects a plain language summary carries a peer review requirement if the author intends to submit it alongside their journal article.

Please check your intended journal’s instructions for authors carefully and confirm if you have requirements that fall outside our standard service. Where possible, we will try to accommodate your requirements, although depending on the scope, it may incur an additional fee.

Who will write my research impact summary?

Our team of scientific writers will create an engaging news story highlighting your research findings using simplified language that can be understood by a wide audience.

A senior reviewer will check the content for quality assurance.

Would I be able to ask for edits? If yes, what are the additional charges?

There are two standard rounds of revision that are part of the workflow.

Further requests for revisions are generally carried out free of charge. However, you might be sent a quote if a complete rework is requested without prior history of service failure. We will always inform you of any additional charges that may be applicable prior to undertaking the work.

Can I use this service if my article has not yet been published?

Yes, provided your article has been through peer-review, and has been accepted for publication in a Journal. We do not accept articles that are still undergoing peer-review.